Listening to the perceptions of professionals to refine the quality of a new product

Objective:

To gather expert feedback on a new range of technical products prior to launch

The challenge

A French multinational industrial company wanted to launch a new range of products on the market. Before marketing them, they needed to know the real perceptions of the professionals who use and install them, and compare them with competing products.

Our solution

We organised an experiential focus group with key distributors and installers, where they were able to interact freely with the new products and share their spontaneous assessment. We explored perceptions of quality, ease of use, robustness, sustainability and comparisons with existing brands, capturing both functional and emotional aspects.

Impact generated
  • Early comparison of the value proposition with real users prior to launch.
  • Key contributions to the refinement of design and functional proposal.
  • Translation of technical insights into sales arguments more aligned with the channel.
  • Strengthening of the relationship with installers and distributors through an active and valued listening process.
What made the difference

An active, unfiltered listening dynamic that allowed us to validate the product in real conditions, build trust in the channel, and transform qualitative perceptions into concrete improvements and solid sales arguments.

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