Understanding the potential customer to activate the purchase decision

Objective:

To activate preventive vaccination in a poorly informed audience.

With LSPraxis and Akuyari
Client: Takeda
The challenge

A pharmaceutical company wanted to increase vaccination among travellers visiting family in their countries of origin (VFR), a segment with low-risk perception, low planning and little visibility in conventional campaigns.

Our solution

We conducted focus groups in several cities with VFR individuals to understand their motivations, barriers, travel habits, and actual points of contact. We identified archetypes and mapped key moments to raise awareness. Subsequently, we facilitated a co-creation workshop with the client to transform the insights into specific campaigns and actions.

Impact generated
  • Deep understanding of the VFR traveller’s experience and decisions.
  • Design of campaigns and actions more adapted to the reality and actual touchpoints of the group.
  • Internal activation of the team with a more empathetic and end-customer-focused vision.
  • Generation of high-impact ideas to increase adherence to preventive vaccination.
What made the difference

A strategic approach that transformed qualitative listening into more relevant, actionable and effective campaigns, improving the prevention experience and communication effectiveness.

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